No Contact Program

Enact attempts to locate and call a list of Borrowers, supplied by Servicer, with whom the Servicer has not made contact. Call may result in:
  • Warm Transfer – Enact representatives transfer the borrower to the servicer
  • Full Workout Package collection – Enact attempts to obtain a full workout package on behalf of the servicer.

Document Follow-Up Program

Expedite the collection of overdue documents for quick loss mitigation resolution. Enact will assist your loss mitigation department by contacting your Enact-insured borrowers with incomplete workout packages.

Door Knock Program

Enact will collaborate with you and a third party vendor to make face-to-face contact with delinquent borrowers that the servicer has been unable to contact. Enact will pay for the cost of the door knock service.


Enact will collaborate with you and NextJob, a national re-employment solutions company, to provide unemployed borrowers with numerous career resources during their job search. Enact will pay for the cost of NextJob.

Other Programs

Enact will evaluate all requests for support on a case-by-case basis. Please contact a Servicer Relations Representative for additional details and information at

Default Management Servicing Guide

Most recent program guide on Publications tab

Contact Homeowner Assistance

Contact us for information and assistance.
Mortgage Insurance discussed in this website is underwritten by Enact Mortgage Insurance Corporation or Enact Mortgage Insurance Corporation of North Carolina.
© 2024 Enact Holdings, Inc. All rights reserved.